547 River Street, Troy, New York 12180

What are the eligibility criteria and whom does ADULT PROTECTIVE serve?
The Adult Services Unit works with people who meet the following criteria:
a) They are 18 years of age or older and have a mental OR physical disability which reduces their capacity for self care or self determination.
b) They have an unmet essential need such as food, clothing, or shelter, OR they are at risk of harm due to abuse, neglect or exploitation.
c) They have no one else who is willing OR able to assist responsibly.

What Services are available?
Investigation of requests for help
A home visit to identify needs and arrange for services, medical care or other resources in the community
Assistance in obtaining entitlements and other general benefits and services
Money Management services
Referral to legal services
Services to obtain a guardian

What is the referral process?
Anyone can make a referral to Adult Protective Services. Social Services Law 457.9 provides immunity from civil liability for any individual who makes a referral to Adult Protective Services in good faith. Referrals can be made by calling our office at (518) 266-7900. We will need to know the client’s name and address, some idea of what their disability is, and the presenting problem. If you have their date of birth, social security number and exact diagnosis that is helpful but it is not necessary to make a referral.

If you have any additional questions please feel free to contact our office at (518) 266-7900 Or if you prefer– email us at 38B208@dfa.state.ny.us

For additional information:
New York State – Adult Protective Services (APS)