Frequently Asked Questions

The Adult Protective Services Unit works with people who meet the following criteria:

1. They are 18 years of age or older and have a mental or physical disability which reduces their capacity for self care or self determination.
2. They have an unmet essential need such as food, clothing, or shelter, or they are at risk of harm due to abuse, neglect or exploitation.
3. They have no one else who is willing or able to assist responsibly.

• Investigation of requests for help
• A home visit to identify needs and arrange for services, medical care or other resources in the community
• Assistance in obtaining entitlements and other general benefits and services
• Money management services
• Referral to legal services
• Services to obtain a guardian

Anyone can make a referral to Adult Protective Services. Social Services Law 457.9 provides immunity from civil liability for any individual who makes a referral to Adult Protective Services in good faith. Referrals can be made by calling our office at 518-266-7900. We will need to know the client's name and address, some idea of what their disability is, and the presenting problem. If you have their date of birth, social security number and exact diagnosis that is helpful but it is not necessary to make a referral.

If you have any additional questions please feel free to contact our office at 518-266-7900 or if you prefer, email us.