Local And State Services Information

Rensselaer County

Bureau Of Public Safety
EMERGENCY NUMBER: (518) 270-5252 (24-HOUR)
Telephone: (518) 270-4160

Public Health
NURSING DIVISION: (518) 270-2655

Social Services
The Department of Social Services offers a wide range of services; Adult Services, Public Assistance, Food Stamps, Medicaid and the Home Energy Assistance Program (HEAP). Also available is assistance in pursuing Child Support and Home Health Aide Services for elderly and disabled Medicaid recipients. The department provides casework services such as Child Protective, Foster Care, Adoption and Day Care. There are also services for young parents through the Healthy Kids Program at Samaritan Hospital and the Teenage Opportunity Program at the Commission on Economic Opportunity (CEO).

Child Protective Services
To make a report of suspected abuse or neglect call 1-800-342-3720.

Sheriff’s Department

New York State

Office for People with Developmental Disabilities
Promote the inclusion of persons with disabilities in all aspects of community life by supporting public policies which afford them the opportunity to exercise all of the rights and responsibilities accorded to all New Yorkers.

44 Holland Avenue Albany, New York 12229
INFORMATION LINE 1-(866)-946-9733
For individuals with hearing impairment use NY Relay System 7-1-1


Department of Health
AIDS General Information 1-800-541-AIDS, Spanish Language 1-800-233-7432

AIDS Drug Assistance Program (ADAP) 1-800-542-2437

AIDS Counseling & Testing:
Buffalo 1-800-962-5064
Nassau 1-800-462-6785
New Rochelle 1-800-828-0064
Rochester 1-800-962-5063
Syracuse 1-800-562-9423
Suffolk 1-800-462-6786
Troy 1-800-962-5065
Queens 1-800-462-6785
NYS After Hours Hotline (Monday-Friday 4pm to 8pm and Saturday & Sunday 10am to 6pm) 1-800-872-2777

Cancer Information:
CANCER CAN-DIAL PRE-RECORDED TAPES 845-3380 (Erie Co. Only) 1-800-462-1884 (elsewhere in New York State) Cancer Maps 1-800-458-1158

Roswell Park Cancer Institute
Referral Services 1-800-767-9355

General Information Switchboard 1-800-685-6825

Ovarian Cancer Information 1-800-682-7426

Environmental Health 1-800-458-1158 Covering the Following Programs:
Asbestos and Lead Removal
Community Health Studies
Community Sanitation Issues
Fish Advisories
Food Protection, Recalls and Illnesses
Hazardous Waste Sites
Health Effects of Pesticides, Insect Repellents, and Chemicals
Indoor Air Quality
Oil or Chemical Spills
Public Water Supplies
Radon, Radiation, Radioactive Materials
Regulated Facilities Such as Motels, Restaurants, Children’s Camps and Public Beaches
Smoking and Tobacco Regulations
Worker Safety Issues

Food and Nutrition Programs:
Child and Adult Care Food Program 1-800-942-3858
Growing Up Healthy Hotline 1-800-522-5006 Covering the Following Programs:
Early Intervention Program
Food and Nutrition (FAN)
Growing Up Healthy
HIB Disease
Infant Health Assessment
PCAP (Prenatal Care Assistance Program)
Sudden Infant Death Syndrome (SIDS)
Teen Pregnancy

Health Insurance:
Child Health Plus 1-800-698-4KIDS

Fraud and Abuse Hotline 1-800-542-0424
Participant Helpline 1-800-332-3742
Provider Helpline 1-800-634-1340
Family Health Plus 1-877-9FHPLUS (1-877-934-7587)

Medicaid Program – Important Phone Numbers
Prenatal Care Assistance Program (PCAP) 1 (800) 522-5006
Home Health Care (Including Information about Certified Home Health Care Agencies) 1-800-628-5972
Hospital Care Concerns, Problems, Complaints Capital District Field Office, Troy NY (518) 271-2600

Housing and Adult Services:
Eastern New York 1-800-286-4830
Western New York 1-800-462-6443
Metropolitan New York 1-800-554-5391
Long Island 1-800-635-7920

Long-Term Care Insurance 1-888-NYS-PLTC

Managed Care Complaints:1-800-206-8125

Medicaid Managed Care Information:
1-800-505-5678 (in New York City)
1-888-367-6557 (outside New York City)

Medicaid Program: Important Phone Numbers
Nursing Home Patient Care Complaints: 1-888-201-4563
E-mail: nhintake@health.state.ny.us

Occupational Health
Occupational Disease and Fatality Reporting 1-866-807-2130

Office of Professional Medical Conduct (OPMC)
Complaints and Inquiries 1-800-663-6114

Organ & Tissue Donation Information 1-866-NYDONOR (1-866-693-6667)

Smokers Quitline 1-888-609-6292

West Nile Virus 1-800-458-1158

Emergency Management Office
Emergency Coordination Center (Staffed 24 Hrs)
Phone: (518) 457-2200

Office of Alcoholism and Substance Abuse Services
Phone: 1-800-522-5353

Office of Children and Family Services
For information on the Abandoned Infant Protection Act: 1-866-505-SAFE
Child Abuse Hotline: 1-800-342-3720
Day Care Complaint Line: 1-800-732-5207
English-Speaking Domestic Violence Hotline: 1-800-942-6906
Spanish-Speaking Domestic Violence Hotline: 1-800-942-6908
For information about children available for adoption and other children’s programs: 1-800-345-KIDS
Bureau of Training 1-518-474-9645
General information not covered by these numbers: 1-518-473-7793

Office of Public Security
Coordinates with all agencies and resources of State government on matters relating to terrorism prevention, response, and recovery.
Terrorism Hotline: 866-NYS-SAFE

State Consumer Protection Board
Protect, educate and represent consumers in an ever changing economy.
Aggressively responding to, investigating and resolving consumer complaints in a professional, courteous and efficient manner Pro-actively representing, educating and advocating on behalf of consumers
Researching and analyzing consumer Issues and recommending changes in Consumer Protection Laws to the Governor and State Legislature Working in tandem with our business community, consumer groups and citizens to develop and implement creative solutions to solve consumer problems.
Consumer Helpline (toll-free) 1-800-697-1220.

State Police
Rensselaer County (Troop G)

Thruway Authority
Travel & Weather Conditions 800-THRUWAY (1-800-847-8929)


Consumer Product Safety Council
An Independent Federal Regulatory Agency. CPSC works to save lives and keep families
safe by reducing the risk of injuries and deaths associated with consumer products. We do this by;
Developing voluntary standards with industry Issuing and enforcing mandatory standards or banning consumer products if no feasible standard would adequately protect the public. Obtaining the recall of products or arranging for their repair. Conducting research on potential product hazards
Informing and educating consumers through the media, state and local governments, private organizations, and by responding to consumer inquiries.
Tel. (301) 504-6816

U.S. Environmental Protection Agency
EPA’s mission is to protect human health and to safeguard the natural environment; air, water, and land — upon which life depends. For 30 years, EPA has been working for a cleaner, healthier environment for the American people.

Contact EPA Region 2